Frequently Asked Questions

Looking for quick answers? You’ve come to the right place.
How do I hire a Vasumo virtual assistant?
Vasumo makes it easy!
This is the best part – you do not need to find, vet or train your assistant with Vasumo. All assistants are our employees. They are extremely vetted, highly trained and very experienced to help you with all your business needs. Imagine just doing what you love in your business, spending time with your family or laying on the beach with a pina colada, knowing that your assistant takes care of all important (and time consuming) tasks to help you grow your business faster.
How do I work with my assistant?
Simply add a task with instructions!
Your Vasumo virtual assistant works with you remotely using a task management platform. Simply add your tasks, add clear instructions and your assistant gets to work. You can discuss tasks, add files, and chat with your assistant – all inside of one dashboard (accessible via email, web, mobile). Your assistant is online Monday to Friday from 8am to 4pm CST to ensure that all of your tasks are done on time and you have piece of mind knowing that your assistant is there to help when you need it.
Are Vasumo assistants trained and experienced?
Vasumo has the highest trained and most experienced assistants in the world!
Only 2 out of 100 applications make it through to joining our team. Each assistant has at least 3 years of hands-on experience in the industry helping small business owners and CEOs to succeed. 

We invest over 4 weeks and over $11,458 to train each assistant using Digital Marketer Mastery Certifications – 11 mastery courses that cover everything from SEO, Copywriting, Paid ads, Funnels, Email Marketing, Ecommerce, Analytics and Social Media. Each assistant then gets additionally certified by Google and Facebook. 

And that’s not all. There are several books that each assistant is required to read before getting assigned to a client, they include: Delivering Happiness: Zappos, 7 Rules of Highly Effective People, 10X Rule, E-myth Revisited, Shoe Dog: The Story of Nike, Getting Things Done: The Art of Stress-Free Productivity.
Why choose Vasumo?
Why would you pay more for less?
If you are tired of expensive agencies that bill thousands for services that are already included with Vasumo plans or can’t stand working with unreliable freelancers, who you can’t get a hold of for days, just to get final work delivered that is far less quality level to what you expected – we are here to help! Vasumo makes it easier to get more done with a team of highly skilled, trained, reliable and experienced assistants who have the skill set and knowledge to help you grow your business. All at prices that are fair and honest.
How can Vasumo be so affordable?
No markup. Mo middle man.
A common misconception: the more you pay, the more you get. But the truth is you are paying for more markup aka middleman. Not more assistance. We cut out the middlemen, so you get America’s best trained assistants at fair and honest prices. No contracts, no gotchas, no hidden anything. It’s about time!
Do I work with a single assistant?
Yes!
You will get your own assistant to work on all of your tasks. Nothing is outsourced.
What Vasumo assistant can help me with?
Over 300 tasks!
Imagine only doing what you love, isn’t it why you started your business? Get the help you need with a highly skilled Vasumo virtual assistant. Actually, you don’t need to imagine it.

Your assistant will be able to help you with everything an online business needs. Areas of your assistant’s expertise and training include: 

✔WordPress, Shopify, HTML, SquareSpace website design, customizations and maintenance.

✔Landing Page designs using LeadPages, Unbounce and more.

✔Creating and managing Funnels using ClickFunnels.

✔Email Marketing with MailChimp, ActiveCampaign and other services. Design, send and manage email campaigns.

✔Integration of third party tools and making sure they play nice with each other using Zapier.

✔Graphic design for YouTube, podcasts, website, online ads, business cards, flyers, emails and more with Photoshop or Canva.

✔Video editing using Final Cut Pro, Adobe Premiere, Adobe After Effects. Including templates customizations from sites like VideoHive.

✔Audio editing including noise reduction, podcast editing, adding sounds and soundtracks.

✔Online Advertising including Facebook Ads, Google Ads, YouTube ads, LinkedIn Ads, Instagram ads, Twitter Ads. Pixels, Custom Audiences, Retargeting and more.

✔Social Media posting, community management, tracking online brand mentions and properly responding.

✔Search Engine Optimization of a website or particular page including audit.

✔Lead Generation using LinkedIn, Google and other sources. Online Research to gather data.

✔Conversion Optimization to make sure all parts of your business perform at or above industry standards.

✔Provide customer service for your business by answering support tickets, answering comments on social media and answering emails.

✔Use Copywriting skills to write short, compelling landing page, email and online ads copy to turn cold audience into warm and hot leads.

✔Content Writing and blogging, your assistant will be able to produce simple blog posts to help you rank in search.

Your assistant has gone through extensive training and has years of experience in helping business owners grow and will be able to quickly learn any platform you need to use for your business as well as provide an advice to help you achieve your goals faster.

That’s not all. There is no limit on how much your assistant can learn from you. Your Vasumo assistant will always learn new skills specific to your business and workflow as you go along. Simply talk to your assistant about your specific requirements and needs.

Want to make sure a Vasumo assistant is right for your business? Send us an email at support@vasumo.com or use a live chat widget to speak with our Customer Success Team.
How quickly will my tasks get completed?
As fast as humanly possible.
This is a great question. If your tasks are submitted with clear to understand and follow instructions and your assistant has no additional questions – a simple task is completed within few hours up to 24 hours. Creative tasks such as design, copywriting, content, video, graphics, websites take longer to complete. You assistant will help you estimate time needed to complete your tasks, provide progress updates and try their best to meet all of your reasonable deadlines. 

We found that the best way to get all of your tasks done quickly and accurately is to make sure that all instructions are clear and all information needed to complete a task has been provided.
Why is Vasumo a phone-free environment?
You don’t have a phone number! I get scared when people don’t have phone numbers. I don’t like them being able to focus on their work and do a great job for me, because I prefer to interrupt them. I want to call you up and ramble at you for 45 minutes instead of collecting my thoughts into a well-structured email!
A: First of all, that’s not a question. Secondly, don’t be so hard on yourself! Plenty of people don’t think about how phone calls disrupt a lean mean efficient organization. 

Thirdly, it kind of answers itself, doesn’t it? We love doing great work, we love you, and we work really well when we can get off rapid response treadmill and focus on doing fantastic work for you. 

We totally get it if that’s a deal-breaker for you, kind of like how cinnamon gum just isn’t for everybody. If you want to contact us and ask for a referral to an agency that does the same thing for 5x more $$ but who uses telephones, we love giving referrals! (By email, of course.)
My hair is on fire and I need it fast!
What are you waiting for?
Click the Plans page to get started and we will assign you a perfect assistant within few hours.

If you have an urgent task – simply communicate the urgency to your assistant asap and we guarantee that your assistant will take every effort to make sure the task is done on time.
Ok, what happens once I sign up?
You will love it! Just ask thousands of our customers.
Within few hours (up to 24 hours depending on availability of assistants and weekends) you will be assigned the most skilled and experienced assistant for your tasks. Once everything is ready, you will get an email from us with all information and a separate email from your assistant inviting you to join him in the task management dashboard.
How are the hours tracked?
With the Olympic Games precision!
Time is tracked just like at the Olympic Games. Your assistants starts the timer when he opens your task and stops it once he is no longer working on your projects. You will have a clear and easy to understand report to better estimate your monthly usage inside of your dashboard.
Can I access my assistant on the go?
Absolutely!
At Vasumo, we give high priority to giving complete freedom for you to decide when and how to access your virtual assistant. Our task management platform is accessible via Web, Tablets and Smartphones. You can also email your assistant to send a quick note – however we try to have all communication stay inside of the task management dashboard so it will be the primary method of communication.
Can I change my plan?
It is quick and easy!
If you happen to exceed your plan usage in a given month or need less assistance next month, simply reach out to us or talk to your assistant and we will try to upgrade, downgrade or renew your plan.
Where is my assistant located?
USA and Canada.
Your assistant will be in one of our offices in Toronto, New York or San Francisco depending on availability.
Who is Vasumo for and not for?
If you feel like you’re stuck on a treadmill in your business – Vasumo is for you!
Our service is geared to entrepreneurs, business owners, and busy individuals who need help with their business tasks online.

It is important to understand there are certain limitations to what you can use our service for at this price level: We are not a call center, so your assistant will not be available to call on the phone, Skype etc. 

All communication is done via the tasks management dashboard which is easier to use than Facebook. If you communicate via a phone only and have difficulties communicating your tasks via text or video – we will not be a fit. Vasumo is a phone free environment which has helped to double our productivity. Try it! 

Vasumo has built an incredible team of highly skilled assistants to help you grow your business faster and help you with things like graphic design, website design and maintenance, video editing, podcast editing, online research, email marketing, search engine optimization, social media, advertising, marketing, lead generation, blogging and so on. 

We have found that the most successful use of our assistants happens when clients know exactly what they need help with and have a workflow in place to delegate tasks. Your assistant can certainly help you setup such workflow and advice on the best way to submit your tasks properly.
What if I am not happy with my assistant?
No worries at all!
If you feel that your assistant might not be the best fit for your business needs or just doesn’t fit in with your company culture – simply send us a message and we will try to find you the best replacement as soon as possible.
How do I cancel a membership?
It is quick and easy.
There are no contracts at Vasumo. Just affordable monthly rates and the most skilled assistants to help your business grow.

You can cancel your monthly membership by emailing us at support@vasumo.com prior to your billing date. 

If you membership cycle date is 10th of each month and you send us an email on 13th, your membership will be canceled starting the next billing date (10th of the next month) and you will not be charged again. 

We are unable to process refunds for unused days, unfortunately, due to the fact that your assistant is paid fully on your billing date and is unable to be reassigned to another client on such a short notice. Please plan your usage appropriately.
Do you offer a trial?
Yes and no.
That’s a fair question. We can help you better understand your specific needs and see how a Vasumo assistant can help you and your business before you sign up. Simply reach out to us via support@vasumo.com with a video/screenshare/instructions describing your workflow and your tasks or simply let us know what you are looking for help with. We will have it assigned to one of the assistants for review to make sure we are a perfect fit for each other.

If you have additional questions regarding the service to see if it is a right fit for your business needs, simply reach out to us via email or use the chat widget on the right to talk to our awesome Customer Success Team.

The answer to the second part: We do not offer free work.
What if I have more questions?
Help is just a click away!
Simply reach out to us via email or use the chat widget on the right to talk to our awesome Client Happiness Team. We will do our absolute best to answer your specific questions to help you achieve your goals.